Seven skills required of new employees | Points for training to be acquired

 There are various ways of thinking depending on the company, but if the goal of new employee training is to have people function as one employee of the company as a member of society the following seven skills are often required.

Of course, etiquette, business knowledge, and skills are required, but there are many other factors necessary to get a job in this era.

Please refer to this article and review the creation and assembly of your company's educational curriculum for newcomers.

The seven skills include the following.

1. Mind as a member of society
2. Basic skills as a member of society
3. Basics of how to work
4. compliance
5. Corporate policy (corporate philosophy, management policy, action guidelines, etc.)
6. Business knowledge
7. Business skills

In this article, I will explain each one.

table of contents

• 1. 1. Mind as a member of society
• 2. 2. Basic skills as a member of society
• 3. 3. Basics of how to work
• 4. compliance
• 5. Corporate policy (corporate philosophy, management policy, action guidelines, etc.)
• 6. Business knowledge
• 7. Business skills
• summary

1. 1. Mind as a member of society

There is a big gap here in what kind of mind you should have when you become a member of society from a student, so you have to make a solid shift. From the position of studying and growing (input position, protected position, passive position), to the position of receiving money from others and providing value (output position, responsible and independent position, It will be necessary to make a major shift to a proactive position).

If you do not change the underlying mindset and just squeeze into the actual work by training specific business knowledge and skills, you will not be able to meet the gap and you will not be able to do enough work, or you will be in a gap. It also leads to unbearable and early turnover. You might think that you don't have to teach this kind of thing at a company, but it is indispensable in this era.

In the past, it was a passive job that did what was decided, and it was mainly lifelong employment, so it was only an extension of group activities such as schools, but nowadays, output, responsibility, independence, etc. are lacking in work. Don't you think you can't do it?

2. 2. Basic skills as a member of society

Speaking of basic skills as a member of society, I often hear phone calls, customer service, business etiquette such as grooming and wording, skills to write emails and documents, skills to use minimum IT tools such as Excel and words, etc.

However, the most important basic skill is communication!

Working in a company requires communication skills because it involves other people such as the organization, customers, and business partners. It works with the mind, but it will change your position significantly, so you will need to change your communication style.

When I was a student, communication was based on myself, but when I become a member of society, I need to communicate with the other person and the people around me.

When I was a student, I was silent and could spend time without talking, but working people need to report and express their opinions.

Also, I often hear that young people these days can talk very humorously on SNS, but when they meet each other, they can't immediately say "...".

It is possible that a person who has been hired with great effort cannot consult with anyone and accumulates anxiety and dissatisfaction and leaves the job early, so communication training must be incorporated as a basic skill for newcomers. Let's do it.

3. 3. Basics of how to work

In new employee training, it is essential to acquire work skills and basic skills of how to work before entering OJT. The basic skills required are completely different when working passively and when working independently.

It is recommended that you acquire the basic skills of the basic work method that can be understood even if the work content is different during the training for new employees.

If new employees are sent to OJT in each department without doing this, the burden on senior employees who become trainers will be very heavy because they will have to educate them on how to work in OJT, which will be very inefficient. It will be.

Newcomers ask questions without thinking, opinions are completely unfounded, work plans cannot be made, progress reports cannot be made, work is not completed on time, there is no cost awareness, etc. If you educate yourself about the basics of how to work as described below, your growth will be very fast.

• Time management
• How to Ho-Ren-So
• logical thinking
• PDCA, progress management
• How to read management figures,　etc.

You may think that the above business skills that you often hear are after newcomers can work, but before teaching practical work, "time management" and "Ho-Ren-So" Don't you think that OJT, which teaches practical work, will be more efficient if you learn how to do it?

4. compliance

It is necessary to thoroughly understand compliance as a member of society and a business person, based on the mindset of a member of society.

This is also very important from the perspective of risk management as a company ! !! !!

If you're a newcomer, you're less aware of compliance, so it's possible that you've done it unnoticed, or you've violated it without malicious intent.

The point here is that the person does not know "what is wrong if you do it" or "what will happen if you do it?" after,

Rookie A "With a light feeling ..."

Rookie B "On the spot ..."

After all, it's a later festival.

Therefore, compliance education should be conducted as soon as possible before the possibility arises.

Education on information security is a particularly important and urgent theme!

Information dissemination via SNS is very easy for individuals, so once a mistake occurs, it is irreversible, the range of influence is wide, the diffusion speed is high, and the impact is great, so it must be avoided at all costs.

Every time you see it in the news or on the internet, many people will think "again !?".

The company that has burned up these days is definitely watching the news that employees of other companies have done it in the past.

You might have thought, "Our company should be okay ...".

The trust and brand image of customers that we have cultivated over many years also collapse in a few seconds of events of some employees, and it is very difficult to dispel that bad image.

Let's thoroughly educate all employees, not to mention newcomers, on compliance!

5. Corporate policy (corporate philosophy, management policy, action guidelines, etc.)

Recently, awareness of corporate policies has increased, and the number of companies that provide education on corporate philosophies, management policies, action guidelines, etc. in new employee training is increasing regardless of industry.

If you work while there is a gap between the new individual and the organization in this part, a communication gap will occur with senior employees, "Why are you doing this kind of work ..." "Why do you work for?" I wonder if I'm doing it ... ", and sometimes I don't get motivated.

By sharing the values ​​of a company or organization with newcomers, newcomers will be able to see "what should be done" and "what is the meaning of the work they are doing now". Motivation is increasing, and the sense of belonging to the organization is also increasing.

Education on corporate policy is necessary education to maximize organizational strength, but there is also an aspect that newcomers do not dislike work, but rather like the company and work ♪

6. Business knowledge

Acquiring business knowledge when assigned to the department in charge is necessary for new employees to function at work.

However, after being assigned to each department, education will be done for each department, which will reduce efficiency. In addition, there may be a lot of knowledge to be acquired, and the time required to acquire it may vary from person to person.

It is also a burden for senior employees to explain the same thing over and over again each time a new employee joins the company.

Therefore, it is effective to make e-learning for knowledge acquisition.

Once the explanation of business knowledge is taken and made into e-learning, it will not be explained many times, and it will be easier for newcomers to learn and review at their own pace.

In addition, LMS (Learning Management System) allows you to manage at a glance how much knowledge each newcomer has acquired.

It is especially recommended because it will be more efficient if you perform OJT or allocate work according to the knowledge acquisition of each newcomer.

7. Business skills

I think that work skills in new employee training are often acquired through OJT and low pres.

The general method is for senior employees to set an example, and newcomers to imitate, and practice repeatedly.

However, even newcomers cannot remember everything by looking at the model once, and it is usually more efficient to learn by looking at it over and over again and imitating it.

Especially for moving tasks and conversations, it is difficult to understand even if you learn with a paper manual, so efficiency will be reduced.

Video e-learning is an effective means for this.

Skills such as work and conversation can be learned by watching them over and over again at any time by shooting a video of the model.

The effect will be enhanced if you face the low pre and OJT after seeing it in advance.

There are many values ​​to utilizing e-learning for OJT, such as handing down techniques from senior employees to newcomers, standardizing techniques to teach newcomers, and sharing best practices.

summary

How was it?

Many companies are hiring and educating all at once in April. Personnel and education personnel are also required to develop human resources with the potential to be hired.

It may be possible to do it more efficiently by using IT, but first of all, it would be a good idea to review the training curriculum based on the skills required for newcomers at any company.